Dublin Buses run a no-change system. Every time you get on the bus you have to give them the exact fare. Apparently if you give too much your ticket will say how much over you’ve paid and you can claim a refund for it.
Well, it doesn’t quite work like that. In reality you have to ask the driver for your refund ticket which is printed out as extra. They don’t automatically give it to you. Also, the sections are not clear and certainly not mapped so there’s not really any way of knowing how much you should pay. I’ve been charged €1 and also €1.40 for the same journey and there’s no point arguing with the driver – they want to move on and you’re holding them up.
Anyway, if you do manage to get a refund ticket you "simply" take it to the Bus depot to get your refund – but there’s only one bus depot that will do that and to be honest who can be bothered for the odd 10 cents here and there? I’ve always felt that it was a great scam and it seems that I’m right.
Dublin Bus have reported an average of €1.9m annually in uncollected fare refunds. That’s one hell of a lot of money that they’re making simply from being difficult! Oh for an Oyster Card system such as they use in London – now that’s the way to do it!